Refund & Cancellation Policy

This policy applies to professional services commissioned from Rowan Line Analytics Co., Ltd., including attribution dashboard commissions, channel mix audits, analyst handover sessions, and optional maintenance retainers.

1. General principles

Our services are custom professional engagements, not off-the-shelf products. Refund eligibility depends on project stage, work already completed, and the specific terms in your signed commission agreement. This policy provides standard terms; individual agreements may specify different conditions where agreed in writing.

2. Deposits

Dashboard commissions require a 40% deposit on signed scope. Deposits are non-refundable once discovery work has begun, including data access setup, channel mapping, or workshop scheduling. If you cancel before any work begins (within 5 business days of deposit and before kickoff), the deposit is refundable minus a KRW 200,000 administrative fee.

3. Dashboard commission cancellation

Before week 3 (discovery phase)

If you cancel after discovery begins but before credit rule prototyping, you owe fees for work completed to date (typically 40–50% of total commission fee) plus any non-recoverable third-party costs. The deposit is applied toward this amount; any excess deposit is refunded within 14 business days.

After week 3 (build phase)

Cancellation after the build phase begins is subject to payment for all work completed plus 30% of the remaining contract value to cover allocated capacity. Partial deliverables (documentation, completed data pipelines) are provided upon payment.

After delivery

Final payments are non-refundable once the dashboard, documentation, and handover session are delivered as specified in the commission agreement.

4. Channel Mix Audit

Audit fees (KRW 4,800,000) are due in full on booking. Full refund if you cancel at least 5 business days before the scheduled start date. No refund if cancellation occurs after we have begun document review or scheduled stakeholder interviews. If Rowan Line cancels, a full refund is issued within 7 business days.

5. Analyst Handover Session

Session fees (KRW 1,200,000) are due on booking. Full refund for cancellation at least 3 business days before the scheduled session. One free rescheduling is permitted with at least 2 business days notice. No refund for no-shows or cancellation with less than 3 business days notice, though we may offer rescheduling at our discretion.

6. Maintenance retainer

Monthly retainers may be cancelled with 30 days written notice. Fees for the current billing month are non-refundable. Work completed during the notice period is delivered as usual.

7. Client-caused delays

Extended delays in providing data access, stakeholder availability, or approval do not entitle the client to a refund. Timelines adjust accordingly. If a project is paused by the client for more than 60 days, we may invoice for work completed to date and treat the engagement as cancelled under the applicable phase terms above.

8. Non-refundable items

• Work already performed and delivered (reports, dashboards, documentation, session recordings)
• Third-party costs incurred on your behalf (licences, data processing fees)
• Deposits after discovery work has commenced
• No-show fees for scheduled sessions or workshops

9. Refund process

Approved refunds are processed within 14 business days to the original payment method. Bank transfer refunds within Korea typically settle within 3–5 additional business days. International transfers may take longer depending on intermediary banks.

10. Rescheduling

Workshops and handover sessions may be rescheduled once without penalty with at least 5 business days notice. Additional rescheduling or short-notice changes may incur a KRW 300,000 rescheduling fee to cover allocated analyst time.

11. Dissatisfaction with deliverables

Dashboard commissions include two revision rounds after stakeholder review. If deliverables do not match the signed scope after both revision rounds, contact us within 10 business days of delivery to discuss remediation. We will work in good faith to resolve scope discrepancies. Subjective dissatisfaction with credit model outcomes agreed upon in the discovery workshop is not grounds for refund.

12. Exceptions

Force majeure events (natural disasters, government restrictions, platform outages beyond our control) may justify timeline extensions without penalty to either party. Refund treatment in such cases is assessed individually.

13. Contact for refund requests

Email info@systemrowanline.click with your commission reference, cancellation reason, and preferred refund method. Phone inquiries: +82-53-7241-6385 during office hours (Mon–Fri, 09:00–18:00 KST).